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Privacy Policy

Colchester United Supporters Association (“CUSA”) commitment to Privacy

  • Introduction
  • The information we collect about you
  • The information provided to us
  • How we use your information
  • Our legal bases for processing your information
  • Your rights and contacts
  • Changes to our Privacy Policy
  • Introduction

Colchester United Supporters Association ("Association", “CUSA”, "we", "our", "us") take the protection of the data that we hold about members seriously and will do everything possible to ensure that data is collected, stored, processed, maintained, cleansed and retained in accordance with the Data Protection Act (DPA) 1998 up to 24 May 2018 and the General Data Protection Regulation (GDPR) on and from 25 May 2018 (Data Protection Legislation).

Please read this privacy policy carefully to see how the Association will treat the personal information that you provide to us when we collect data from you (including via email). We will take reasonable care to keep your information secure and to prevent any unauthorised access.

The website is maintained by Colchester United Supporters Association (“CUSA”). For the purposes of data protection legislation, the Association is the data controller.

This policy explains how the information we collect about you is used and kept securely. It also explains your privacy choices when using our website as well as your right to access your information under Data Protection Legislation.

The information we collect about you

We may collect the following information about you through our website and paper based membership forms:

  • Your name, email address, postal address and any other information you voluntarily provide to us via our website and online & paper forms.
  • Your IP address (which is a unique identifier that computers and devices used to identify and communicate with each other) which is automatically recognised by the web server.

How we use your information

We may use your personal information for several purposes, including:

  • To notify you about important updates and information about the membership or service you have paid for;
  • To deal with your requests and enquiries;
  • To contact you for reasons related to your enquiry;
  • To use your IP address to monitor traffic and gather browsing behaviours of visitors to our websites. We will not use your IP address to identify you in any way;
  • To create meaningful, actionable analysis on an anonymised basis.
Sharing data

We do not share your Data with any other party

If we would like to share your information for any other purpose, we will ask for your consent.

Protecting your information

By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy. The Internet is not generally a secure medium for communication and therefore we cannot guarantee the security of any information you send to us over the Internet.

Third Party Links

Our Site may, from time to time, contain links to and from the websites of other related football organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

Finding out what information the Association holds about you

Under the Data Protection Legislation, you can ask to see any personal information that we hold about you. Such requests are called data subject access requests. If you would like to make a subject access request, please contact us at email address

You will also need to provide two forms of identification, for example, driving licence, utility bill or passport and, if appropriate, any about the source or location of the information you are requesting.

Right to be forgotten

In certain circumstances you can request us to delete all information we hold which identifies you. You can make this request at but please note we may be compelled to maintain your information due to specific legislative or regulatory requirements.

Data corrections

You have the right to require us to correct any inaccuracies in your data free of charge. You can also exercise this right at any time by contacting us at and:

  • providing us with enough information to identify you; and
  • specifying the information that is incorrect and what it should be replaced with
Data portability

You have the right to request a copy of your personal data for you to reuse for your own purposes across different services. You can also exercise this right at any time by contacting us at

Data retention

Any data that we collect from you will be deleted in accordance with timescales set out below:

Type of data and data deletion date                                                                

  • Name, Date of Birth, Address, Email Address, Telephone Number - 4 years after membership has expired
  • Number of Away Coach Trips completed with CUSA each season - 1 year after the completion of the season of travel

Complaints and contacts

If you have any concerns or complaints in relation to how the Colchester United Supporters Association collects and/or processes your personal data, you should contact

Please us the same details to contact us with regard anything included in the Privacy Policy.

If you are dissatisfied with how your concern/complaint is dealt with by Colchester United Supporters Association, you have the right to report your concern/complaint to the Information Commissioners Office (

Changes to our Privacy Policy

We regularly review our Privacy Policy and updates will appear on this page when necessary. This Privacy Policy was last updated in 23 July 2018